Refunds and Exchanges

We do our utmost to describe  all goods accurately but know how difficult it is to match colours etc on-line. For that reason, we accept returns of any items for refund or exchange within 28 days of purchase.  Please contact us first to let us know you'll be returning something. You will be responsible for the cost of returning the goods to us, unless they are faulty. We will refund postage paid for delivery to you up to our standard 2nd class/1st class rate. We will not refund the cost of upgrades such as airmail or tracked services.

If you are planning a large purchase, we strongly recommend that you request samples first. We send these free of charge within the UK. If you are outside of the UK we cannot send samples free of charge but are happy to include any with an order

The address for returns is:

Rickety Rose Crafts, Unit 8, Oxleaze Farm, Filkins, Gloucestershire, GL7 3RB