Terms & Conditions

Oh dear!...this website is supposed to be  to be friendly but we have to have this formal bit.  We advise you to read all of the following information carefully what it basically boils down to is that you undertake to be sensible in your use of the website and goods supplied. We  undertake to treat your information respectfully and provide  goods as described. There are a couple of extra bits that might be useful to read regarding names of colours and advice to purchase sufficient materials to complete your project.  If there's anything that you want to clarify then please contact me by email rose@ricketyrose.co.uk and I will do my best to help. Deep breath then, here goes.....


Use of this Website

Please read our Terms and Conditions carefully as they apply to your use of this website and any purchases you make. By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions then please do not use the website. We reserve the right to alter these Terms and Conditions without notice. We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by that party arising out of or in connection with the Terms and Conditions.



You agree to indemnify and hold Rickety Rose Crafts and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Rickety Rose Crafts arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Rickety Rose Crafts for death or personal injury as a result of the negligence of Rickety Rose Crafts or that of its employees or agents.

Website access
The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Rickety Rose Crafts will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

Rickety Rose Crafts makes no warranty that the functionality of the website will be uninterrupted.  We we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.

We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Rickety Rose Crafts disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Rickety Rose Crafts reserves the right to change the website, including services or policies, without notice and at our discretion and shall not be liable to you for any such change or removal.

You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way. We reserve the right to refuse access to the website.

Links to third party websites
The Rickety Rose Crafts website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.


All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by Rickety Rose Crafts or otherwise used by Rickety Rose Crafts as permitted by law.

In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission. None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Rickety Rose Crafts. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only.

Registration and Account Details

When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date.
You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.

You are wholly responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately.

Rickety Rose Crafts shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.

Privacy Policy

We will treat all your Personal Information as confidential. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number and a password. You are offered one or more secure payment methods by third parties who collect your paymant card details. Such details are not accessed or stored by Rickety Rose Crafts. 

Any personal information which you provide to us is only used to process and deliver your order. If you consent then this information may also be used to notify you of products or special offers that may be of interest to you. You may unsubscribe from this service at any time.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Your Personal Information will not be disclosed to third parties other than for the expess purpose of processing and delivering your order. However, you should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time 


Product Descriptions

Our products are sold subject to their product description and any supporting information such as size, colour and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

We do make every effort to ensure all of the product information is correct at the time when we upload the information to the website. Sizes given are approximate. Colours are shown as accuately as possible but please be aware that computer monitors vary and the colour should be used as a guideline only. Also please be aware that the names of colours are indicative only and also that the same colour name used for different products  does not necessarily mean that the products will be exactly the same shade. For example, we have  products listed in over 50 shades of pink and to find meaningful and unique names for them all would be almost impossible.

Any suggestions or advice offered either in the product description or ideas section is purely for guidance only. We are not liable for any loss or damage incurred by following this advice. In addition, opinions or advice may be offered by other customers in the gallery section. Rickety Rose Crafts is not responsible for these opinions. The onus is upon you to seek expert advice if in any doubt.

If you purchase the same goods at different times or in more than one order, we cannot guarantee that the goods we supply will come from the same batch and be an exact colour match with each other. Similarly, we cannot guarantee that a product will be available again after the original supply is sold.  For this reason we strongly recommend that you buy adequate materials to complete your project. Rickety Rose Crafts will accept no responsibility for unfinished projects!

All products are subject to availability. We will inform you by email as soon as possible if goods you have ordered are not available. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.

All our products comply with appropriate safety and consumer regulations.  Please follow any care instructions supplied. The items we sell must only be used for their intended purpose.


Ordering and Prices

Prices are clearly displayed against each product.  We reserve the right to alter prices at any time without prior notice. The price for the goods (including, where applicable, any delivery charges) is as set out in the order confirmation. 

You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. 

When you place an order to purchase a product your order represents an offer to us to purchase a product. A contract is only formed when you receive a copy of your email order confirmation.  

Rickety Rose Crafts reserves the right to cancel orders, at no cost to you.

 Cancellation or Amendment of Orders by You

Once you have received confirmation of your order, changes to or cancellation of your order can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may delay your order. We recommend that you contact us by phone as orders are often sent within a few hours. 

If you cancel your order any delivery charges paid by you will be refunded in full unless we have dispatched or delivered the goods before you cancel in which case they will not be refunded until the goods are returned and received by us.

Your refund will be processed as soon as possible and in any event within no more than 7 days of the day you have given us notice of cancellation. If the goods have already been dispatched then a refund will be given upon return of the goods , as detailed in the returns section.  


Delivery Information

Please note that the estimated delivery times are only estimates and cannot be guaranteed. Most orders are dispatched within one working day, Monday to Friday, though this is not guaranteed. Orders are sent by Royal Mail, which usually takes an additional 1-2 days for 1st class and 3-5 days for 2nd class. Orders which qualify for free postage are sent by 1st Class post. Next day delivery only applies to orders placed by noon. We cannot guarantee to dispatch orders placed after midday on the same day, so, for example, an order placed at 2pm on Tuesday using the next day delivery service may not be posted until Wednesday (and would be delivered on Thursday) and an order at 1pm on a Friday may not be posted until the following Monday 

We accept no responsibilty for any losses incurred by delayed delivery for whatever reason.


Liability disclaimer

Rickety Rose Crafts's total liability for any claim howsoever shall not exceed the price of the goods supplied by Rickety Rose Crafts to the customer.

We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute.

We cannot accept any liability for a failure to comply with instructions specifically stated on this website.

We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.

These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order.

You may not transfer your rights under the contract between us to any third party without our prior written consent.


These Terms and Conditions this website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.